Position: Director of Talent Acquisition
Location: Remote / work from home from anywhere in the following countries; Greece, Poland, Bulgaria, UK, Egypt, South Africa, Rwanda
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Lead a management team of Talent Acquisitions leaders in supporting hiring needs of the EMEA contact centres
- Understand all critical business initiatives and goals for each business unit
- Serve as a trustworthy advisor in relationships with key leaders across different levels within the company
- Deliver talent acquisition solutions that positively impact the success of the business
- Manage and support specialists to ensure an exceptional candidate experience
- Monitor and provide progress reporting on each goal and project
- Be the ultimate point of contact for escalated complex Talent Acquisition issues
- Participate in task forces focused on company-wide human resources and people initiatives
- Collaborate with corporate support teams, such as learning and development, and operations in order to drive business success
REQUIREMENTS:
- Proven experience leading a large Talent Acquisition team focused on high-volume multilingual recruiting, preferably in a BPO setting.
- Experience managing recruiting efforts in key EMEA regions, including the UK, Greece, Poland, Egypt, South Africa, Bulgaria, and Rwanda
- Proficiency of various Talent Acquisition and human capital disciplines, such as marketing, talent assessment, compensation, and employee relations
- Familiarity with HR systems, compensation strategies, and statistical methods
- Ability to positively influence leaders and team members with differing perspectives
- Skilled at building trusted relationships at Director level management and above
- Metrics-oriented approach to track performance and drive improvements
- Understanding of specific recruiting needs within the contact centre industry
- Ability to manage multiple complex projects simultaneously
- Certification in process improvement (white belt or above), along with a Bachelor’s/ Masters degree in related field, will be considered as an advantage
WHAT YOU CAN EXPECT:
- Excellent remuneration package based on experience, skills and performance
- A dynamic and creative team with a positive and friendly atmosphere
- Commitment to supporting career growth and career development
- An inclusive culture that fosters community involvement
- Employee wellness and healthcare benefits